Internet Troubleshooting
Outlook for PC Select File Account Settings Account Settings.Select your Email account from the list on the email tab and then click Change.On the POP and IMAP Account Settings box, select More Settings.Select the Outgoing Server tab and make sure the box marked My outgoing server (SMTP requires authentication) is un-checked. If not, un-check the box.Select the Advanced tab and make. Antietam Broadband is one of the fastest home Internet services you can get. It delivers the full power of the Internet - incredible multimedia, streaming music, and unlimited possibilities for fun, learning, and communication - to your computer using a cable wire instead of a phone line.
To help assist you with support, the following is a list of common issues that are easily resolved by following these simple troubleshooting tips:
Use Server Settings preferences in Mail to change options for an account's incoming and outgoing (SMTP) mail servers. To change these preferences in the Mail app on your Mac, choose Mail Preferences, click Accounts, then click Server Settings. Note: Apple may collect and use your domain address (i.e. Yahoo.com, gmail.com, etc.) for purposes of improving our products and services. Otherwise, your full email address will not be stored and will not be used by Apple or shared with any other entities.
I have no connection to the Internet
The loss of your internet connection may happen for several reasons, but usually means that one or more of the devices on your home network has lost connectivity, or may need to be power cycled.
Check the following:
1. Make sure the power adapter (also called Power over Ethernet Cable or Pigtail ) for the roof antenna is plugged in and working. (This AC power supply typically has a green LED on it.)
2. Make sure the physical network cables are connected to the wall plug, the computer and to any other network devices. (Router, or VoIP Adapter if you have our phone service as well.)
3. Make sure all network devices are plugged in and have power.
If this does not solve the issue do the following:
1. Power cycle the roof antenna or 'radio', by unplugging the power adapter. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the power adapter is plugged into a power strip, power cycle the power adapter itself not the power strip.
2. Ge frame 6 gas turbine manual transmission. If you have a router, wireless router or other network device, then power cycle the device(s) by unplugging the power. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the router or other network device is plugged into a power strip, power cycle the router/device itself not the power strip.
3. Make sure the Internet and network settings for your computer are correct and reboot your computer. If you are connecting wirelessly with a laptop, make sure the wireless feature is turned on, and you are in range of your wireless router.
If none of the steps above work to restore your Internet connection, please contact Technical Support: www.risebroadband.com/support
Rise Broadband Email Setup
My email is not working
Check to make sure your Internet connection is working by opening your Internet browser. If your connection is not working, see the above section. If your Internet connection is active, then you may have a problem with your email settings.
If you are using an email program such as Microsoft Outlook, incoming mail server (POP3) will need to be set to pop.everyone.net and Outgoing mail server (SMTP) will need to be set to smtp.everyone.net.
My Internet connection seems slow
The speed of your Internet connection and the speed of downloads may be affected by several factors including:
Viruses on your computer:
Viruses often slow your computer's performances as they demand processing power and use Internet resources because they often send out massive amounts of information over your Internet connection.
Spyware on your computer:
Spyware, like viruses, often slows your computer's performances because they demand processing power and use Internet resources. They often send out information over your Internet connection.
Network traffic:
Rise Broadband Email Settings For Mac Windows 7
You may experience what seems like a slower connection as Internet use from your own home increases due to download of large files or multiple users on your home network accessing the Internet connection.
Be aware of file sharing software that might allow others to access and download large amounts of data from your computer. Programs such as Morpheus, Kazaa, Limewire, Bit Torrents, for example, by default, will share your connection with others on the Internet. Consider configuring such programs to have uploads and sharing disabled.
Rise Broadband has consolidated your Webmail logins to one simple email portal. To login into your webmail go to https://webmail.risebroadband.net/. Your username is your full email address.
Email Client Setup
To import your Rise Broadband webmail into your email client, such as Microsoft Outlook, Apple MacMail, or Mozilla Thunderbird, please use the following configuration settings:
- Incoming server (POP):
securemail.risebroadband.net - Incoming server (IMAP):
securemail.risebroadband.net - Outgoing server (SMTP):
securemail.risebroadband.net
Port numbers for secure mail:
- POP: 995, Use the following type of encrypted connection: SSL
- IMAP: 993, Use the following type of encrypted connection: SSL
- SMTP: 465, Use the following type of encrypted connection: SSL
or
SMTP: 587, Use the following type of encrypted connection: TLS
For assistance with configuring your email client, you may contact Rise Technical support at 855-650-3311.
More Information
Windows 10 Broadband Settings
For more information about Rise Broadband's Webmail migration, the new features included and to view our new Webmail portal video, please visit https://upgrade.risebroadband.net/
Internet Troubleshooting
Outlook for PC Select File Account Settings Account Settings.Select your Email account from the list on the email tab and then click Change.On the POP and IMAP Account Settings box, select More Settings.Select the Outgoing Server tab and make sure the box marked My outgoing server (SMTP requires authentication) is un-checked. If not, un-check the box.Select the Advanced tab and make. Antietam Broadband is one of the fastest home Internet services you can get. It delivers the full power of the Internet - incredible multimedia, streaming music, and unlimited possibilities for fun, learning, and communication - to your computer using a cable wire instead of a phone line.
To help assist you with support, the following is a list of common issues that are easily resolved by following these simple troubleshooting tips:
Use Server Settings preferences in Mail to change options for an account's incoming and outgoing (SMTP) mail servers. To change these preferences in the Mail app on your Mac, choose Mail Preferences, click Accounts, then click Server Settings. Note: Apple may collect and use your domain address (i.e. Yahoo.com, gmail.com, etc.) for purposes of improving our products and services. Otherwise, your full email address will not be stored and will not be used by Apple or shared with any other entities.
I have no connection to the Internet
The loss of your internet connection may happen for several reasons, but usually means that one or more of the devices on your home network has lost connectivity, or may need to be power cycled.
Check the following:
1. Make sure the power adapter (also called Power over Ethernet Cable or Pigtail ) for the roof antenna is plugged in and working. (This AC power supply typically has a green LED on it.)
2. Make sure the physical network cables are connected to the wall plug, the computer and to any other network devices. (Router, or VoIP Adapter if you have our phone service as well.)
3. Make sure all network devices are plugged in and have power.
If this does not solve the issue do the following:
1. Power cycle the roof antenna or 'radio', by unplugging the power adapter. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the power adapter is plugged into a power strip, power cycle the power adapter itself not the power strip.
2. Ge frame 6 gas turbine manual transmission. If you have a router, wireless router or other network device, then power cycle the device(s) by unplugging the power. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the router or other network device is plugged into a power strip, power cycle the router/device itself not the power strip.
3. Make sure the Internet and network settings for your computer are correct and reboot your computer. If you are connecting wirelessly with a laptop, make sure the wireless feature is turned on, and you are in range of your wireless router.
If none of the steps above work to restore your Internet connection, please contact Technical Support: www.risebroadband.com/support
Rise Broadband Email Setup
My email is not working
Check to make sure your Internet connection is working by opening your Internet browser. If your connection is not working, see the above section. If your Internet connection is active, then you may have a problem with your email settings.
If you are using an email program such as Microsoft Outlook, incoming mail server (POP3) will need to be set to pop.everyone.net and Outgoing mail server (SMTP) will need to be set to smtp.everyone.net.
My Internet connection seems slow
The speed of your Internet connection and the speed of downloads may be affected by several factors including:
Viruses on your computer:
Viruses often slow your computer's performances as they demand processing power and use Internet resources because they often send out massive amounts of information over your Internet connection.
Spyware on your computer:
Spyware, like viruses, often slows your computer's performances because they demand processing power and use Internet resources. They often send out information over your Internet connection.
Network traffic:
Rise Broadband Email Settings For Mac Windows 7
You may experience what seems like a slower connection as Internet use from your own home increases due to download of large files or multiple users on your home network accessing the Internet connection.
Be aware of file sharing software that might allow others to access and download large amounts of data from your computer. Programs such as Morpheus, Kazaa, Limewire, Bit Torrents, for example, by default, will share your connection with others on the Internet. Consider configuring such programs to have uploads and sharing disabled.
Rise Broadband has consolidated your Webmail logins to one simple email portal. To login into your webmail go to https://webmail.risebroadband.net/. Your username is your full email address.
Email Client Setup
To import your Rise Broadband webmail into your email client, such as Microsoft Outlook, Apple MacMail, or Mozilla Thunderbird, please use the following configuration settings:
- Incoming server (POP):
securemail.risebroadband.net - Incoming server (IMAP):
securemail.risebroadband.net - Outgoing server (SMTP):
securemail.risebroadband.net
Port numbers for secure mail:
- POP: 995, Use the following type of encrypted connection: SSL
- IMAP: 993, Use the following type of encrypted connection: SSL
- SMTP: 465, Use the following type of encrypted connection: SSL
or
SMTP: 587, Use the following type of encrypted connection: TLS
For assistance with configuring your email client, you may contact Rise Technical support at 855-650-3311.
More Information
Windows 10 Broadband Settings
For more information about Rise Broadband's Webmail migration, the new features included and to view our new Webmail portal video, please visit https://upgrade.risebroadband.net/
Previous T6/Aero Customers
Rise Broadband Login
For Previous T6/Aero Customers, please continue to use this link to access your webmail:
